Help Center
Getting Started & Help
New to the CareConnect Portal? Here’s exactly what to do, whether you’re an employer working toward certification or a caregiver looking for support.
For Employers
Your Path to Becoming a Certified Partner
The quick version of getting set up in the portal. For the full requirements, timing, and the business case, see Become a Certified Partner →
- 1
Create your account
Register your organization, then create a login. Your account is the home base for everything below, you can always return to it from “My Portal.”
- 2
Apply to become a partner
From My Portal, submit a short application with your organization’s details. The NVDSA team reviews it, and portal access is confirmed once your registration is approved.
- 3
Complete the training modules
Watch the online training modules at your own pace. Complete at least two to work toward certification, no live attendance required.
- 4
Designate a workplace champion
Name the go-to person on your team for employees seeking dementia caregiving resources and support.
- 5
Complete a workplace workshop
Schedule a live workshop with the Alliance, on-site, virtual, or as a group session, to put the training into practice.
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Certified Partner
Once the Alliance confirms every step, your organization is certified for 12 months, with a certificate, badge, and directory listing.
For Caregivers
Finding Support
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Explore the Resource Hub
Browse local organizations, national helplines, and practical guides for every stage of caregiving.
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Join a support group
Our monthly sessions are free and facilitated by trained dementia care professionals. Pick a session and register.
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Manage it all in My Portal
Create an account to register for sessions, see what you’re signed up for, and update your profile any time.
Common Questions
Do I need an account to browse resources?
No. The Caregiver Resource Hub, guides, and program information are open to everyone. You only need an account to register for sessions or to apply as an employer partner.
How long does approval take?
Employer applications are reviewed by the NVDSA team. Portal access is sent once your registration is approved. You’ll get an email confirmation.
How do I track my training progress?
When you apply, you’ll confirm that you’ve completed the required modules. Your certification progress is shown on your portal dashboard.
I’m stuck, who do I contact?
Email the NVDSA team at info@mynaturalme.org and we’ll help you find your next step.
Still need a hand? Contact My Natural Me at info@mynaturalme.org or visit our Contact page.